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Logan Hello Ian How can I help you? You please look at my past order Logan What is your order number?

You ixxxxx@***.com Logan Not your email, your order number You AB-103903 I know the difference. I was sure you could access the order by the email address instead of making me look it up. Logan What question did you have about your order? You what was the shipping cost Logan It looks like the shipping was $39.49 You right.

I'm trying to order another unit and the shipping is coming back as $99.99 Logan Are you looking at 15026? The part number You 15028 Logan The one on your previous order was part number 15026, and the one you are looking at now is 15028 You yes ducted vs non-ducted Logan The shipping is 99 dollars because it has to be shipping on a freight truck. You the last one came LTL. Logan That was a different part number.

I cannot do anything with the shipping. You Uh, these are the same weight. Coming from the same place... Logan That was a good deal on the other part, but the shipping companies are expensive, unfortunately I cannot change the shipping price, You That was last week.

Logan I cannot change the shipping cost. You have your boss give me a call. 347-xxx-xxxx Logan I have talked about it to my supervisor and unfortunately we do not have a direct phone line. I talked to him and their is nothing we can do about the shipping price.

You Can I quote you guys in social media on that. Especially the lie about the direct phone line, since I have received calls from you before? Logan We no longer have a direct phone line as we have replaced it with this live chat. As I have said before, I am sorry that we cannot do anything about the shipping, but that is the cost of shipping.

You This was last week! 606-864-**** Mon-Fri 9AM to 5:30PM EST Logan It is for a different product. They have different prices and the shipping cost is different. You You're missing the point.

This is now above your pay grade. It has escalated. If your boss is telling me to pound salt, I'd strongly advise he escalate it above his level in the organization. Logan We are not going to do anything about the price.

My boss is as high as it went. But if you can find a lower price somewhere else, we would be happy to compete. You What is the name of the president of RV Parts Country? It's not a tough question.

Logan I wouldn't know who exactly that was. I am not at liberty to give it out. I have discussed this with my boss and we have came to the same conclusion that I have previously told you. You LOL.

You're trying to tell me you don't know who runs the company? That is very unlikely, pretty funny, but unlikely in the extreme. Try again. Logan If their is nothing else I am able to help you with, I am going to end this chat.

Have a good and we appreciate your business. You You don't appreciate the business. I've asked for the name of the President and you've told me you don't know who that is. This entire chat will be posted to multiple social media.

You guys will be portrayed as lying, manipulative sellers in a market which relys heavily on word of mouth and trust. Logan Have a good day sir

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Rv Parts Country Cons: Customer service is does not exist, Customer service - lies, Poor customer service.

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I know!! Horrible customer service. People read reviews so you are not taken by this place too!!!

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