Rv Parts Country
Reviews and Complaints
Great Business
Pleased
ZERO Star Rating
ZERO Star Rating! What a nightmare dealing with this company's Email Customer Service Department.
My background, I am a veteran and my family and I (wife & 2 kids) had to clear out of the house we were staying in and we were going to stay in a travel trailer for 6 months or so. Anyway, the AC unit broke and we needed a replacement unit in a hurry. I had ordered an AC unit (B59516) and had purchased the extra shipping insurance. And guess what?
The AC unit arrived damaged. The cardboard box was beat all up. The FEDEX guy opened the top of the box, but only look at the top of the unit and left. There was no damage on the top side of the cover to the unit.
Only after on top of the travel trailer, when the box was cut off, the damage was discovered. The bottom metal base plate had been smashed up, the back side of the metal plate was mashed in two places into the condenser coil. The blower fan and fan blade both rub the fan housing because the bottom plate is bent and the unit does not sit flush causing the both fans to bind up and not turn freely. I requested a full refund or a replacement unit be sent.
The first response from RV Parts Country was: "A damage claim has been submitted to the manufacturer in regards to your recent order. With this type of damage we can offer an incentive refund of $50.00 to compensate for minor damage. If you choose not to accept the incentive refund a call tag will be initiated for the damaged product. From there FedEx will retrieve the product within 3-5 business days.
Once arrived back to the distribution warehouse, a representative will check in the item and notify our order fulfillment center to initiate a reorder. Overall, this process takes approximately 7-14 business days. " They only offered me $50.00 dollars for a damaged AC unit the does not work. So very pathetic and a 7-14 business day return give me a break.
What about the hole that it will leave in the roof? In the meantime, we rigged a house window AC unit in a window of the travel trailer to help yes survive the heat. I told them this was unacceptable and said a few other things. They respond with: "I will schedule a pick up for the order and upon receiving the items in the order our credits department will issue a refund on your order." Really?
Is this company serious? I have a string of back and forth emails with their Email Customer Service Department. So, I paid for the AC unit, the shipping & handling, and I paid for the extra shipping insurance. I also incurred cost with the two people that I hired to remove the old AC unit and have them carry this beast of an AC unit on to the roof of the travel trailer and install it.
I asked them to ship a replacement unit out first, so I can pay the same two people to remove the damaged unit from the roof and install the new unit. And guess what...."That is not how our process works sir, the damage unit must be retrieved before a replacement unit is shipped. If you would like to purchase a new unit and I can refund you for the damaged unit when it arrives back here that is fine too, some of our customer are in a hurry for their units and I understand. So if you need to do it that way please let me know." Now keep in mind I had previously informed them of my current situation.
I had even told them before I ordered the unit when I was asking about the shipping on it. They just keep on going and going: "As stated previously, that option is only if you need the unit in a hurry, opposed to our standard process. If you would like to go that route I cannot offer any discount of any kind, that would be up to you if you want to do that. There have been plenty of customers that are okay with that, purchase the unit, and they get the refund for their damaged when it arrives back.
Like I said, our standard process is retrieving the damaged unit and once it arrives back the reshipment will take place." What? "If I need it in a hurry", seriously? Their customer service is killing me slowly. The back and forth emails are still on going...
*Buyer beware: Read their pathetic return policy. And the Email Customer Service will blame everything on the shipping company and you.
If you post feedback on their website, you will get a response from "Response from the owner" and he/she will belittle and blame you and post your full name and address. They do not care about you and will take your money and run.
Took my money, never shipped my order
- Unable to contact someone to talk with and no response to emails
Preferred solution: Full refund
Great experience
Skylight ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefrigerator for rv
GREAT SERVICE
- Customer service
- Price
- Money savings
Never receivedorder
Violated
Horrible! Customer service sucks!
Preferred solution: Deliver product or service ordered
Never responded!!
Order is over due
- Unable to contact someone to talk with and no response to emails
Preferred solution: Full refund
Wonderful experience
Poor business practices
- Prev
- 1
- ...
- 6
- 7
- 8
- 9
- 10
- ...
- 11
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Do not purchase from this company. It is a scam!