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1.6 Based on 21 reviews
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    • Shipping times 2
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    • Poor customer service 6
    • Being lied to 4
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Ordered a Dometic Ice maker which did not work properly! Customer service was the worst I have ever encountered. Don't stand behind anything. They lied & said if I disputed it was fraud! I did dispute through PayPal & they took care of the problem! I would never order from this company again. I can't say enough about Pay Pal with the help they gave and the ease of doing business so much different than RV Country! RV Country wanted me to call... Read more

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I ordered AC unit received a bumper and AC cover tried repeatedly to get the AC unit still no AC unit worst customer service ever I would highly recommend not buying from this online company unless you like getting screwed buyer beware they tried to intimidate me by saying they were going to call local sheriff because I stopped payment on my credit card I think the place is a scam

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I ordered an RV awning and received twelve tubes of I don't know what. I have been trying to contact this company for almost a week now to get this matter resolved without success. The phone number only has a message and no one responds to the message that you have to submit to contact their "customer service" department. The customer service department says they will get back with you in 24 to 48 hours. That is ridiculous! This is the last time... Read more

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Ordered a converter and they sent me the wrong part. Their phone number listed does not work, so you have to email them. Tried emailing them 9 times over the course of two weeks before they would respond. They said that it was the correct part without even verifying or looking in to any information and wouldnt accept my return. They didnt answer any more emails back after that, so I had to cancel my payment with the credit card company. This... Read more

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Ordered AC unit and immediately realized I had ordered the wrong model. Received confirmation immediately after placing the order and responded via email requesting cancellation of order. The next day received a response stating that any order in process could not be cancelled. Tried to call their number and received a recording that asks callers to submit email inquiries .They commit to respond to inquiries within 48 hours! They responded with... Read more

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“Purchased CDF-11 from RV Parts Country. Received item. Read manual carefully, plugged unit in, did not work. Re-read manual and it indicates that I've received a defective unit. Contacted RV Parts Country about issue. They replied with "You'll have to call Dometic for warrantee claim. Called Dometic and closest service center is 75 miles away. Re-contacted RV Parts Country about wanting to return item. They replied with "No. Dometic products... Read more

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I ordered an awning that should have been delivered within a week. After 10 days I call to get an estimate on the delivery and was told it was special order could take weeks!? This was this not stated previously? I ask for a manager and am put on hold then told there is none there. She refused to let me talk to anyone else, I was directed to the email customer service. I emailed for a delivery date and after 48hrs someone responded at 1am? They... Read more

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They have *** poor customer service. 15 day return policy starts when you order the item and when it gets here after those 15 days are up and it's damaged, they won't take it back stating that is their return policy. It takes hours on hold to talk to anyone. Once you do get someone, they are rude and unhelpful. The shippers they use are unreliable. They delivered a box to us that was supposed to go to a local Wendy's fast food restaurant. We... Read more

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I ordered a Dometic Awning motor. Rv Parts Country held my payment for 22 days, and delivered squat! We receieved (1) email, thanking us for our order. No email for shipping was ever sent. When I called (three times) I was told each time... to be patient! RV Parts Country hold recording states "orders received before 2pm EST will be shipped same day" My order never came, no communication was sent. Is RV Parts Country a real company, or a scam... Read more

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ORDERED A DOMETIC REFRIGERATOR ON JUNE 10, 2016. COMPANY WEBSITE STATES "SHIPPING WITHIN 24-48 HOURS". WHAT A CROCK! IT WAS NOT UNTIL I CALLED THEM ON JUNE 27 TO FIND THEY HAVE NOT YET SHIPPED, BUT WAS TOLD IT WOULD SHIP THAT DAY AND I WOULD RECEIVE A CONFIRMATION NUMBER VIA E-MAIL. CALLED EVERY DAY THAT WEEK BECAUSE NO CONFIRMATION NUMBER WAS E-MAILED. EVERY TIME I GOT A DIFFERENT ANSWER. NOW THEY TELL ME THAT DOMETIC IS BACKLOGGED AND... Read more

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